Delivery

United Kingdom

Most orders are shipped the same business day if ordered before 1pm generally. We ship Monday through to Friday using The Royal Mail or UPS for heavier items.

If we are out of stock we may have to order you part and can take up to 2 weeks, we endeavour to hold a quantity of all parts in stock on this website.

Shipping quotes can be obtained through the website once items have been added to the shopping basket. Please allow up to 14 days (usually within 3 working days) for United Kingdom depending on class of post chosen.

International

Most orders are shipped the same business day if ordered before 1pm generally. We ship Monday through to Friday using The Royal Mail or UPS or DHL for heavier items.

If we are out of stock we may have to order you part and can take up to 2 weeks, we endeavour to hold a quantity of all parts in stock on this website.

Shipping quotes can be obtained through the website once items have been added to the shopping basket.
Delivery times vary depending on sporting stations customs hold ups etc but here are our estimates:
EU - Can take anything up to 14 days - usually 4 to 10 days.
USA - We find 10 to 21 days depending on customs hold ups.
Far East & Australia - We have had parcels take anything up to 6 weeks in the past but most are there between 10 and 28 days (Customs Hold Ups can delay parcels)
All international orders are send by airmail. Fees vary for each country depending on weight. We request that most international shipping is sent as a signed for parcel and delivery times for International vary on each country. If you would like to find our more details regarding The Royal Mail Services then please see link below: >> Royal Mail Services
To track you items see links below.

>> Royal Mail Track & Trace

>> UPS Tracking

Returns

We want you to be completely happy with your purchase! Please do not hesitate to contact us immediately if you have a problem with your order. We will replace any item that you are unhappy with or offer you a full refund less the shipping cost. Return your unused purchase to us postmarked within 30 days of the order date for a full refund.

They will not be accepted if the goods have been used or fitted or not fit for resale. We can only credit the card used for the original purchasing transaction or refund the PayPal transaction. Postage and packaging costs will not be refunded unless error is by the Tool Bee.

How to Send Returns: Enclose a copy of the invoice or packing slip that came with your order that has been clearly marked as to which item/s are being returned in the package. (If you do not have this information, please email us). Then send the return package to the address below. If you have further questions, please email us at [email protected]

Return Address:
Tool Bee
Unit 2
King Street Trading Estate
Middlewich
Cheshire
CW10 9LF